Profile Number:

PR/021123

Date:

22.07.2021

Location:

Bucuresti Sectorul 1

Job Profession:

Information Technology

Job type:

full-time

Outlook support engineer

Company description

For our client, the largest software producer in the world, we are looking for an Outlook Support Engineer for 18 months contract

Description


Being responsible for the customer support experience;
Troubleshooting and solving customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams;
Identifying cases that require escalation (either technically or strategically);
Creating and maintaining incident management requests to product group/engineering group;
Contributing to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience;
Providing ramp activities, knowledge sharing, technical coaching and mentoring;
Driving technical collaboration & engagement outside of CSS (Product Engineering teams/Services/Support/Regions);
Leading or participating in building communities with peer delivery roles.

Requirements


Confident in reading, writing and speaking English +French/German;
Excellent communication skills and a customer oriented attitude;
Growth mindset and strong believer that knowledge can be developed with effort and persistence;
Knowledge of Microsoft Office applications & Outlook 2010/2013/2016
Knowledge of Microsoft Office 365 and/or Exchange On-premise servers administration (2007/2010/2013/2016)
Windows Server concepts and administration (Active Directory, Group Policy Management, Networking)
Networking (HTTP, DNS, TCP/IP)
Outlook for iOS, Outlook for Android, and Outlook for Mac

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