Profile Number:

PR/022507

Date:

20.09.2022

Location:

Bucuresti Sectorul 1

Job Profession:

Information Technology

Job type:

full-time

FastTrack App Assure Manager with Italian

Company description

For our client, the largest software producer in the world and top employer, we are looking for an accountable FastTrack App Assure Manager with Italian.

Description


Facilitating timely and impactful engagement of Application Compatibly technical resources to resolve application compatibility issues with Windows 10, M365 Apps, Windows Virtual Desktop, Microsoft New Edge, and select services on Win10 on ARM devices;
Gathering input from the customer to determine their application remediation needs and effectively track progress of their application assure activity;
Collecting, analyzing, and communicating key application compatibility feedback to improve Windows and Office products and end to end FastTrack Application Assure process;
Building and maintaining strong relationships across multiple teams within customers;
Maintaining strong working relationships with other customer facing account personnel in the Sales, Services, Marketing and Product Management teams.

Requirements


4 to 10+ years in technical consulting, IT administration, support, project management, customer success management, or related work OR Bachelor's Degree or higher in Computer Science, Engineering, Math, or equivalent’s experience;
1 to 6+ years of technical consulting, Information Technology (IT) administration, support, project management, customer success management, or related work;
Windows Desktop, M365 Apps, Windows Virtual Desktop and Microsoft New Edge and/or Application Development competency: Possess the knowledge;
Demonstrate skills and abilities to consistently create an amazingly positive experience for customers and Partners;
Collaboration on complex multi-faceted programs across multiple groups with varying priorities;
Strong organizational/time management skills, and the ability to manage multiple projects simultaneously;
Proven ability to work across a “virtual team” that has remote team members and crosses organization boundaries.

Preferred:
Experience with Windows desktop management, M365 Apps, Windows Virtual Desktop and Microsoft New Edge and/or application development;
Effectively communicate with customer and partner application developers;
Effectively coordinate with Microsoft application compatibility engineers;
Experience in Technical Consulting, Project Management, Support, or Microsoft Field experience.

Language Qualification
English and Italian OR English and Spanish.

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