App Assure Manager with French
For our client, the largest software producer in the world, we are looking for an App Assure Manager.
Obtaining high customer and partner satisfaction with the FastTrack Application Readiness service;
Driving customer success through effective facilitation of application remediation;
Providing high quality data back to the product teams to help drive service improvement;
Facilitating timely and impactful engagement of Application Compatibly technical resources to resolve application compatibility issues with Windows 10/Windows as a Service (WaaS);
Building and maintaining strong relationships with multiple contacts within assigned customers;
Maintaining strong working relationships with other customer facing account personnel in the sales, services, marketing and product management teams;
Gathering input from the customer to determine their application remediation needs and effectively track progress of their application readiness activity;
Collecting, analyzing, and communicating key application compatibly feedback to improve the Windows product and end to end FastTrack Application Readiness process.
Bachelor’s degree in Computer Science, Engineering, Math, or equivalent’s experience;
Experience in Windows application development, developer support, and/or customer relationship management experience;
Windows and/or Office Application Development competency: Possess the knowledge and experience with Windows application development to effectively communicate with customer and partner Windows application developers, and coordinate with Microsoft developer support engineers;
Demonstrated skills and abilities to consistently create an amazingly positive experience for the company's customers and Partners;
Exceptional collaborator on complex multi-faceted programs across multiple groups with varying priorities;
Proven ability to work across a “virtual team” that has remote team members and crosses organization boundaries;
English and ( Spanish or French ) language skills ,mandatory.