Profile Number:

PR/021826

Date:

12.05.2022

Location:

Bucuresti Sectorul 1

Job Profession:

Information Technology

Job type:

full-time

Support Engineer

Company description

For our client, top employer and the largest software producer in the world, we are looking for a Support Engineer.

Description


Representing the company in front of the customer and delivery partners and resolving technical issues involving company products and services;
Acting as a technical focal point in relationships with other companies;
Exhibiting leadership through personal responsibility, accountability, and teamwork;
Managing critical situations on technical and relationship levels;
Using trace analysis or troubleshooting skills to analyze problems and develop solutions to meet customer needs;
Demonstrating strong interpersonal and communication skills, while working with diverse audiences including IT professionals and admins, developers, and management.

Requirements


Knowledge of M365 suite, Microsoft Teams and Skype for Business products;
Experience using common troubleshooting tools;
Knowledge of TCP/IP networking, switches, routers, firewalls and protocols;
Knowledge of Exchange, Active Directory, ADFS experience,Voice communications;
Excellent written and oral communication skills;
Experience of building relationships with customers;
Minimum 2 years of experience in technology, support, training, consulting, architecting, development, network, data center operations, IT admin or operations or equivalent education;
Recent work experience in a customer facing support role.

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