Profile Number:






Job Profession:

Information Technology

Job type:


Security Support Engineer

Company description

For our client, a big American software company, the largest software producer in the world, we are looking for a Security Support Engineer for 18 months


Resolving complex issues with onboarding, deployment and configuration of products;
Advising and educating customers on the features and capabilities of the products;
Interpreting and analyzing log data to troubleshoot issues in customer environments involving cloud, server, endpoint and network infrastructure;
Communicating solutions and recommendations to the customer and ensure that customers have the information and tools to address similar issues in the future;
Collaborating and coordinating with other teams and experts to tailor the best solution for customer issues;
Performing activities necessary to quickly mitigate outages and service interruptions in the customer’s environment by recommending and implementing workarounds;
Maintaining current knowledge and understanding of product roadmaps and emerging technologies;
Investigating and communicating incident root cause to customers;
Participating in an on-call rotation when required;
Developing, documenting, and implementing runbooks for training, process standardization, and guidance on how to troubleshoot effectively.


Preferred Bachelor’s degree or higher in a technical field, or relevant work experience;
Minimum 3+ years experience with Anti-Malware technologies and/or Systems Administration with focus on security (this should include experience with endpoint security, server security and threat analytics);
Minimum 3+ years customer facing support experience;
Knowledge and understanding of the internals of the Windows Operating System fundamentals (Processor, Memory, Processes and Registry) and/or Network Technologies (TCP/IP, VPN, Proxy)
Hands-on knowledge in cloud technologies;
Are able to work in a high pace environment with many competing priorities and randomization and have the ability to translate complex technical processes into simple to follow written guides

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