Support Engineer - Exchange Online
For our client, the largest software producer in the world, we are looking for a Support Engineer - Exchange Online with French/Italian/Spanish/German
Providing quality support and reliable technical solutions via phone or email in order to find the best solution for technically complex problems;
Consulting and collaborating with immediate peers or colleagues around the world and with management and engineering to resolve issues;
Empowering customers to find information, self solve when they decide to and learn more about company's products, services and support;
Advising customers on how to gain additional value from their acquired products;
Documenting technical work and research to help colleagues, improve the product, and improve the support experience;
Maintaining a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations.
Fluency in English+ French/Italian/Spanish/German language, both written and verbally;
Excellent communication skills and a customer oriented attitude;
Growth mindset and strong believer that knowledge can be developed with effort and persistence;
Good understanding and experience of network concepts (DNS, network protocols, IP and ports, etc.);
Good knowledge and experience of OS basics (registry, processes, rights and permissions, etc.), Active Directory (Authentication Protocols, PKI), Office 365 services;
Knowledge of Exchange/Outlook 2010/2013/2016 (architecture, troubleshooting, design, administration) is a plus.