Cybersecurity Support Engineer
For our client, an American company, the largest software producer in the world, we are looking for a Cybersecurity Support Engineer.
Reviewing, investigating and solving customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices;
Identifying cases that require escalation (either technically or strategically);
Creating and maintaining incident management requests to product group/engineering group;
Contributing to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience;
Providing ramp activities, knowledge sharing, technical coaching and mentoring;
Driving technical collaboration & engagement outside of CSS (Product Engineering teams/Services/Support/Regions);
Leading or participating in building communities with peer delivery roles. Experience with deploying, administering and / or supporting Endpoint Detection and Response (EDR), Extended Detection and Response (XDR), and Endpoint Protection Platform (EPP) endpoint security solutions.
Experience with deploying, administering and / or supporting Endpoint Detection and Response (EDR), Extended Detection and Response (XDR), and Endpoint Protection Platform (EPP) endpoint security solutions;
Or Network Security Engineering or consulting, and/or Systems Administration security. This should include experience with endpoint security, server security and threat analytics;
Customer facing support experience;
Experience on Windows Server, Windows Client, Active Directory and/or Azure Active Directory administration;
Enterprise cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments;
Experience supporting large and complex geographically distributed enterprise environments with 1000+ users;
Demonstrated fast learning skills;
Strong collaborative and extensive cross-group coordination skills;
Proven customer service skills supporting external and/or internal customers in an enterprise environment;
Great phone presence and documentation abilities;
Excellent executive communication and critical situations management skills;
Excellent documentation skills and ability to translate complex technical processes into simple to follow written guides;
Previous experience working in a large, complex, highly matrixed global organization preferred;
Ability to work in a high pace environment.