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Operational Support for Partner Management

Company description

For our client, the largest software producer in the world, with over 90.000 employees in more than 100 countries, we are looking for a vendor Strategic Business Support for Partner Management.


Support to build an AC&AI Domain capacity and capability plan with requirements for these resources in collaboration with GCM and AC&AI TZ leadership;
Orchestrate and support sourcing and contracting of resources based on needs from approved partners in accordance with standard agreements in collaboration with partner procurement teams;
Support in onboarding and Readiness/accreditation of these resources prior to the delivery;
Monitoring and managing productivity and profitability of these resources in collaboration with the PRMs functions supporting the AC&AI domain. (Utilization reporting);
Monitoring and managing performance to correspond to values and policies through the partner supplying these resources;
Ensuring that these resources comply with the required AC&AI delivery operational practices;
Support that standard lists of partners are available for the various onshore subcontractor delivery scenarios by geography, in collaboration with the partner procurement team and field sales teams (Area/Sales);
Develop and support standard processes, T&C's and rates maintenance for engagement of partner subcontractors within SI Domain, in collaboration with partner procurement team;
Drive clear communication and guidance for Partners and External Contractors/Subcontractors through standardized templates and an always up to date FAQ document;
Support EMEA Partner Lead with all operational Excellence tasks and act as SPOC to asks, escalation and collaboration.


Proven stakeholder management skills, especially in a matrix organization;
Ability to effectively prioritize and coordinate multiple work streams of activities;
Knowledge and understanding of the financial and operational functions of a delivery organization (i.e., budget, time keeping, optimizing cost, escalation processes, invoicing, capacity management);
Experience evaluating work breakdown structures, cost estimations and resource loading;
Ability to develop strong, productive relationships with colleagues and management to meet targeted objectives;
An analytical mindset with the ability to define metrics, reports, interpret results, and make recommendations on appropriate courses of action;
Excellent communication, collaboration, organizational, time management, presentation, and writing skills;
Proactive, self-motivated, and team-oriented with strong capabilities to lead and thrive in start-up type organizations;
Early escalation prevention due to fast response and awareness towards the EMEA Partner Lead ;
Effective conflict management and resolution without avoidance;
Drive for results through clear guidance and available processes and documentation;
Ability to deliver on operational excellence requirements for role;
Communicate effectively at executive and IC levels internally and externally..

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