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Support Escalation Specialist
Company description
For our client, an American company, the largest software producer in the world, we are looking for a Support Escalation Specialist.
Description
Bachelor's Degree in technology, business, or related field;
1 - 3+ years of experience in technology industry, customer service, or related field;
Experience working with Microsoft products and services;
Technical support experience (M365, Azure, on-prem/server technologies)- preferred;
Information Technology Infrastructure Library (ITIL) Foundation Certification- preferred;
Ability to identify short-term mitigation and propose options for longer-term resolution;
Ability to manage and work within ambiguity to reach a successful outcome;
Ability to influence and build relationships in an international environment;
Escalation management & Critical situation handling;
Collaborative team player with strong stakeholder management skills;
Strong prioritisation and time management skills;
Demonstrated project management experience.
