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Job type:
Support Engineer | Customer Relationship Manager
Company description
For our client, the largest software company in the world, we are looking for a Support Engineer.
Description
Provides technical support to consumers, and help business customers and partners engage with support;
Works with customers to review and resolve issues;
Keeps all stakeholders up-to-date;
Participates and manages daily triage of new issues;
Performs troubleshooting and related analyses; escalates issues as appropriate or serves as the escalation point for highly complex issues;
Collaborates on cross-team issues and provides feedback to improve products;
Participates in ongoing training and readiness programs.
Requirements
Full professional proficiency in reading, writing, and speaking English and German;
2-3 years of experience in offering technical support with excellent business communication;
Able to communicate effectively with consumer, commercial customers and executives;
Hands-on experience in solving complaints and a customer-oriented attitude;
Passionate about technology and eager to help businesses through outstanding customer service;
Strong problem-solving and customer service skills;
Preferred Bachelor’s degree in a technical field.
