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Operations Director
Company description
For our client, a rapidly growing business backed by a private investment fund, which is pursuing an ambitious expansion and consolidation strategy in the fitness industry, we are looking for an Operations Director.
Description
Overseeing the full network of company-operated fitness clubs, ensuring service delivery meets established quality benchmarks and operational costs remain within budget parameters;
Representing the company before authorities and facilitating the obtaining of permits and operational documentation;
Acting as an ambassador for the organization, maintaining conduct and communication that reflects company values at every level;
Serving as the senior point of accountability for client relations across all clubs, fostering strong relationships with members and external partners;
Overseeing the management and quality of personal training services delivered across the club network;
Leading and coordinating recruitment and onboarding efforts across all departments;
Enforcing rigorous hygiene, sanitation, and environmental health standards across all club facilities;
Acting as the primary liaison between club-level operations and internal compliance or specialized departments when regulatory matters arise;
Monitoring operational performance continuously, identifying deficiencies and driving corrective actions;
Ensuring that Standard Operating Procedures are accurately implemented and consistently followed at every club location;
Directing Regional Managers in executing technical maintenance, cleanliness, and day-to-day operational procedures;
Providing close leadership and guidance to the Regional and Club Manager layer, embedding the company's mission and core principles into daily operations;
Proactively communicating to the CEO any risks, incidents, or developments that could negatively impact the business;
Collaborating with the CEO, the Board, and senior leadership to design and scale the operational infrastructure, internal processes, and workforce structures needed to support business growth.
Requirements
Proven experience overseeing multiple physical locations, maintaining service quality and controlling costs at scale;
Ability to lead Regional and Club Managers, build accountability, and embed company culture across all levels;
Familiarity with permitting processes, hygiene standards, and representing the organization before authorities;
Strong analytical skills to monitor KPIs, manage budgets, and drive corrective actions when needed;
Strong communicator, capable of managing relationships from club members up to Board and CEO level;
Experience standardizing SOPs and building operational infrastructure to support business growth.
