Profile Number:

PR/022503

Date:

20.09.2022

Location:

Ploiesti

Job Profession:

Information Technology

Job type:

full-time

IT Specialist

Company description

For our client, a leader on the commercial refrigeration market in Romania, we are looking for an IT Specialist.

Description


Providing on-site and remote technical support, following requests from users (Romania and Hungary), for all PC hardware components, software and associated peripherals;
Recording calls and supporting requests, prioritizing them and documenting their results in the IT Knowledge Base to facilitate the resolution of common requests;
Escalating to a higher level support, requests that cannot be resolved;
Installing and configuring the equipment, peripherals, software programs and operating systems to agreed standards;
Maintaining existing computers and peripherals to normal operating standards by performing upgrades, new installations and performing routine procedures;
Participating in the development and maintenance of a complete inventory of hardware and software components;
Participating in the development of technical documentation, guides and support procedures and ensuring that they are brought to the attention of users;
Participating in the maintenance and implementation of the ISO 27001 standard;
Participating in the implementation of the Business Continuity and Recovery Plan.

Requirements


Bachelor's Degree in a relevant field;
Professional experience in a similar role 2+ years​;
Good understanding of Computer Hardware and Software;
Understanding of Basic Computer Networking;
Understanding of Active Directory, DNS, DHCP;
Good Microsoft office skills, ideally a working knowledge of Microsoft operating systems, Android and iOS;
ITIL and/or CCNA is an advantage;
Experience in PM would be an advantage;
Strong written and verbal communication skills in English.

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