Support Supplier and Claim Management Responsible
For our client, a global leader in providing solutions in all aspects and areas of in-house logistics, we are looking for a Support Supplier and Claim Management Responsible.
Performing pre-screening of complaint cases based on defect classifications in the SAP QM interface;
Processing of clear warranty cases as defined in the group guide;
Triggering of subsequent deliveries/credit notes;
Supervising quantity difference, obvious wrong delivery, 0-KM error;
Providing active feedback of clarification statuses to sales units and direct customers;
Tracking ongoing clarification cases, e.g. claim lists for the First Proof process;
Assigning lump sums of guarantee;
Reporting for service campaigns.
Preferable degree in industrial engineering or business administration;
Area of expertise/ qualifications: Customer Claim Management, Supplier Quality Management;
Knowledge: SAP R3, MS Office (explicit Excel);
Language skills: English and German;
Soft skills: Communicative, resilient, self-motivated and customer oriented.