Linux Support Engineer
For our client, an American company, the largest software producer in the world, we are looking for a Linux Support Engineer.
Reviewing, investigating and solving customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices;
Identifying cases that require escalation (either technically or strategically);
Creating and maintaining incident management requests to product group/engineering group;
Contributing to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience;
Providing ramp activities, knowledge sharing, technical coaching and mentoring;
Driving technical collaboration & engagement outside of CSS (Product Engineering teams/Services/Support/Regions);
Leading or participating in building communities with peer delivery roles.
Preferred Bachelor’s degree or higher in a technical field, or relevant work experience;
Preferred IT Industry certifications (Microsoft Certifications, Cisco, CISSP, CEH, Amazon AWS, etc.);
Experience with Linux OS internal concepts;
Experience with shell environments;
Experience with Linux scripting languages (Bash, Python);
Experience with Linux administration and performance troubleshooting tools;
Experience with core OS services (NFS, DNS);
Strong collaborative and extensive cross-group coordination skills;
Proven customer service skills supporting external and/or internal customers in an enterprise environment;
Great phone presence and documentation abilities;
Excellent executive communication and critical situations management skills;
Excellent documentation skills and ability to translate complex technical processes into simple to follow written guides;
Previous experience working in a large, complex, highly matrixed global organization preferred;
Ability to work in a high pace environment;
Demonstrated fast learning skills.