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Technical Service Coordinator
Descriere Companie
For our client — the driving force behind sales, marketing, and service operations for cutting-edge printing and office technology solutions across Central and Eastern Europe — we’re looking for a Technical Service Coordinator to join their Bucharest team.
If you enjoy keeping technical operations sharp, teams aligned, and customers happy, this might be your next upgrade.
Descriere
Developing & Maintaining local Service & support procedure & following policy & guideline;
Building up & managing the network of technical service partners;
Offering support for Sales/Key accounts in technical questions & Trainings & Presentations (2nd level);
Managing local technical service team, including external Helpdesk services, and coordination of presales support;
Preparing custom solutions for key customers;
Supervising all IT-related issues in the office (setup, maintenance);
Supervising the technical translation/documentation and proofreading of the user manual, drivers, or any technical text in the local language;
Offering support for presales activities by participating in trade shows, conferences, and other relevant events.
Cerințe
Bachelor's Degree in Computer Science, Information Technology (IT), or related field;
Minimum 3 years of experience in technical service/ technical presales support/ technical partner coordination or similar;
Technical knowledge in the printers field or related;
Advanced knowledge of the English language – written and verbally;
Communication and adaptability competencies;
Demonstrated ability to build relationships and encourage teamwork to help achieve business goals.
