Număr Profil:

PR/022956

Data:

18.09.2023

Locație:

Iasi

Profesie Job:

Information Technology

Tip Job:

full-time

Support Engineer with French

Descriere Companie

For our client, a network infrastructure–telecommunications company, we are recruiting Support Engineer with French.

Descriere


Solving complex networking problems;
Asking insightful questions that get to the root cause of the customer’s problem;
Generating solutions using product knowledge and company knowledge bases;
Spending your time in the internal LAB learning about new products, features, & solutions;
Escalating and responding to customer reported issues by our customers and partners;
Following up with customers via phone and with ticketing system to collect additional information if required or provide status updates;
Monitoring system status and SLA’s;
Advising and escalating to senior engineers or other resources within the company depending on criteria and severity of the issue.

Cerințe


Studies in an IT-related field and/or CCNA Certification would be a plus;
Technical support skills - experience creating troubleshooting tickets and working with SLAs;
Average knowledge of Windows and Linux Operating systems;
Knowledge of French and English, written and spoken (B2);
Ability to communicate confidently with customers and willingness to proactively reach out to customers;
Strong listening, analytical and problem-solving skills.

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