Customer Support with German
For one of our clients, a company that provides end-to-end IT services, we are looking for a Call Center Operator with German.
Providing accurate and optimal IT solutions via telephone, e-mails or chat;
Assisting in the resolution of customer and supporting issues to ensure a positive impact on customer satisfaction;
Following up the existing backlog;
Troubleshooting different issues (office, windows, outlook, internet, specific applications, hardware);
Complying with the project’s performance indicators;
Communicating with other designated teams and solving complex issues.
Good written and spoken English and fluency in German;
High School degree, preferably technical college or university;
Minimum 1 year of relevant professional experience, in a similar position;
Excellent customer service abilities: client orientation, active listening and interpersonal skills;
Previous experience in a multinational company is an advantage;
Ability to work in a dynamic environment and to multitask.