Număr Profil:

PR/022672

Data:

21.11.2022

Locație:

Fully remote

Profesie Job:

Information Technology

Tip Job:

full-time

Customer Support with German

Descriere Companie

For one of our clients, a company that provides end-to-end IT services, we are looking for a Call Center Operator with German.

Descriere


Providing accurate and optimal IT solutions via telephone, e-mails or chat;
Assisting in the resolution of customer and supporting issues to ensure a positive impact on customer satisfaction;
Following up the existing backlog;
Troubleshooting different issues (office, windows, outlook, internet, specific applications, hardware);
Complying with the project’s performance indicators;
Communicating with other designated teams and solving complex issues.

Cerințe


Good written and spoken English and fluency in German;
High School degree, preferably technical college or university;
Minimum 1 year of relevant professional experience, in a similar position;
Excellent customer service abilities: client orientation, active listening and interpersonal skills;
Previous experience in a multinational company is an advantage;
Ability to work in a dynamic environment and to multitask.

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