Număr Profil:
Data:
Locație:
Profesie Job:
Tip Job:
CritSit Relationship Manager with English
Descriere Companie
For our client, an American company, the largest software producer in the world, we are looking for a CritSit Relationship Manager with English.
Descriere
Managing premier customers’ and partners’ critical situation incidents to ensure that any need for escalation is addressed; Delivering a high-quality customer and partner experience;
Identifying systemic issues and flagging process breakdown during the execution;
Pursuing proactive actions to help prevent future issues;
Leading projects and working groups to improve processes and tools;
Providing reporting to allow businesses to make better decisions.
Cerințe
Minimum 2 years of experience in a Service Delivery role;
Ability to work non-standard hours, weekends, and public holidays;
Advanced technical understanding of the Microsoft products and technologies;
Excellent command of English, verbal and written;
French language is an advantage;
Excellent organizational, communication, and problem-solving skills.
