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Critical Situations Relationship Manager with Mandarin Chinese
Descriere Companie
For our client, an American company, the largest software producer in the world, we are looking for a Critical Situations Support Manager with advanced technical skills plus English and Mandarin Chinese skills.
Descriere
Managing premier customers’ and partners’ critical situation incidents to ensure that any need for escalation is addressed;
Delivering a high-quality customer and partner experience;
Identifying systemic issues and flagging process breakdown during the execution;
Pursuing proactive actions to help prevent future issues;
Leading projects and working groups to improve processes and tools;
Providing reporting to allow businesses to make better decisions
Cerințe
Minimum 2 years of experience in a Service Delivery role;
Ability to work non-standard hours, weekends, and public holidays;
Advanced technical understanding of the company's products and technologies;
Excellent command of English and Mandarin Chinese, verbal and written;
Excellent organizational, communication, and problem-solving skills.
