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Oulook Support Enginner
Descriere Companie
For our client, the largest American software producer in the world we are looking for an Outlook Support Engineer,
Descriere
Providing technical support to customers using Outlook;
Troubleshooting and resolving issues related to Outlook, including installation, configuration, and usage;
Working with other teams within the company to identify and resolve issues related to Outlook and other products;
Documenting customer issues and solutions in a knowledge base for future reference;
Participating in testing and validation of new releases of Outlook and other products.
Cerințe
Bachelor's Degree in Computer Science, Information Technology (IT), or related field and 1+ years of technical support or related field;
Fluency in either French or German, as well as English, with the ability to communicate effectively;
Ability to perform network tracing and analysis, with experience using relevant tools and techniques;
Strong knowledge of Outlook, Exchange or Office 365;
Excellent problem-solving and troubleshooting skills, strong communication and interpersonal skills;
Experience with scripting and automation is a plus/ Certified in Microsoft 365 Fundamentals (Ms-900) is a plus.
