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Customer Care Agent with German
Descriere Companie
For our client, a new GBS, providing integrated support functions and operational services for entities across Europe, with a focus on delivering standardised processes, efficiency, and business continuity at an international level, we are recruiting Customer Care Agents with German.
Descriere
Serving as the primary point of contact for customers across phone, email, live chat, and messaging channels;
Delivering fast, professional, and customer-focused support to ensure a premium customer experience;
Guiding customers in product selection and providing expert information on features, specifications, and use cases;
Processing customer orders accurately while managing returns, exchanges, warranty claims, and service requests;
Investigating inquiries and collaborating with internal stakeholders to resolve complex cases within SLAs;
Recording all customer interactions accurately within CRM platforms (Microsoft Dynamics / OneView) in compliance with GDPR;
Identifying recurring issues to provide actionable feedback for process and product improvements;
Acting as a role model for service excellence and supporting the onboarding of new team members.
Cerințe
Minimum 2 years of experience in Customer Care/Support handling complex inquiries across omnichannel environments (phone, email, chat);
C1-C2 German language proficiency (Mandatory) alongside B2 English working proficiency;
Proven experience using CRM platforms (Microsoft Dynamics or Salesforce) and ticketing systems (ServiceNow or Jira);
Administrative accuracy with Google Workspace / MS Office, plus an advantage in SAP MM/SD modules;
Exceptional communication, empathy, problem-solving, and case-ownership abilities within premium service standards.
