Job Details

Job Title:
Head of Enabling Services
Profile Number:
PR/018624
Company Description:
Our client is a global organization in the Supply Management industry, headquartered in Europe. They provide comprehensive end-to-end procurement solutions to global clients across all industry sectors.
This is a significant opportunity for talented and ambitious individuals who want to be part of a dynamic team to create an important legacy by shaping the operating model and influencing the SSC’s future strategic direction, growth and success. Our client promotes a fresh and diverse brand and culture, offering successful candidates exciting opportunities in pivotal roles in a growing organization, with a competitive salary and benefits scheme
Job Location:
Bucuresti
Job Profession:
Banking
Job Description:

Coordinating three different teams with distinct activities (Reporting, Service Delivery, Collection);
Establishing and maintaining strong relationships with internal, client and external stakeholders;
Creating, enhancing and promoting capability and developing a robust opportunity pipeline;
Functional workforce management and work allocation;
Related service delivery ensuring that with agreed SLAs, OLAs, KPIs objectives are met;
Acting as the senior point of internal and external client escalation and resolution as required;
Providing expert input as required;
SSC staff development, mentorship, motivation and guidance.
Requirements:

Relevant experience or qualifications in a heavy analytical discipline;
Excellent problem-solving, relationship management, escalation management and influencing skills with a strong customer-service orientation;
Ability to provide the thought leadership required to translate high-level concepts into technical and operational offerings;
Experience and understanding of end-to-end procurement processes, systems and best practice desirable but not essential;
Excellent English written and verbal communication skills, German desirable but not essential.
Type of job:
full-time
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