Job Details

Job Title:
Customer Support Specialist
Profile Number:
PR/019410
Company Description:
We are looking for a Customer Support Officer for the new factory opened in Cluj last year.

Our client is an entrepreneurial company, with branches worldwide, producer of flexible pipes and thermal and electrical insulation sleeves, especially applied to automotive and mass transportation. The company designs and produces a range of products with textile substrate systems for engines, brakes, push pull cables, rubber hoses and metal, among many others.
Job Location:
Apahida-Cluj-Napoca
Job Profession:
Commerce
Job Description:

Monitoring shipments on a daily, weekly, monthly basis and forecast future shipments and potential urgent transport;
Introducing in the ERP data regarding movements of materials;
Contacting the clients in case of dispute over service problems and analyzing their root cause;
Completing administrative and transmitting invoices to the finance and accounting function;
Verifying and adjusting the requirements in the EDI and SAP systems;
Ensuring compliance with the customers' specific requirements in terms of deliveries.
Requirements:

At least 2 years working experience in Customer Service;
Working experience with manufacturing companies;
Strong capabilities in Microsoft Office software;
Advanced spoken and written English skills;
Experience in using SAP system;
Ability to find solutions and to work independently.
Type of job:
full-time
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